Orphaned solar help in Phoenix Metro, AZ
The Phoenix area was home base for two installers that collapsed: Chandler-based Titan Solar Power (closed June 2024) and Phoenix-based Erus Energy (closed November 2023). ABC15 reported that thousands of Arizona Titan customers felt stuck after the bankruptcy.
What's happened locally
- Titan Solar Power, founded in 2013 and based in Chandler, ceased operations June 13, 2024 and filed Chapter 7 on June 20, 2024 in the U.S. Bankruptcy Court for the District of Arizona.
- ABC15 reported that the Arizona Attorney General is looking into Titan's business practices and encouraged customers with issues to file a complaint.
- Erus Energy of Phoenix ceased operations November 3, 2023 and filed Chapter 7 in Delaware.
- EnergyAid, a private service company, bought Titan's and Sunworks/Solcius's former customer lists and offers paid service in Arizona (as reported by Solar Accountability).
- The FTC, the Justice Department and the Arizona Attorney General sued Vision Solar in federal court in Arizona in July 2023 (allegations).
- Solar United Neighbors, a nonprofit, offers a free help desk and told ABC15 that your inverter company can often refer you to a local installer.
Installer guides for Phoenix Metro homeowners
Permits and inspections
Mesa, Chandler, Gilbert, Scottsdale, Glendale, Peoria and other cities run their own building departments; your permit record is with the city where the home is.
Your utility
Your utility holds your interconnection (permission to operate) record. If your system was installed but never turned on, ask the utility what is missing.
Complaints
You can file a consumer complaint with the Arizona Attorney General consumer complaints.
FAQ
Who can fix my solar system in Phoenix Metro if my installer went bankrupt?
Any licensed solar contractor in Phoenix Metro can service your system. Your inverter manufacturer can often refer you to a certified local installer.
Where are solar permit records kept in Phoenix Metro?
Mesa, Chandler, Gilbert, Scottsdale, Glendale, Peoria and other cities run their own building departments; your permit record is with the city where the home is.
Do I still pay my solar loan if my installer went out of business?
Generally yes. An installer's bankruptcy does not cancel a loan, lease or PPA with a separate finance company. Keep paying as billed and contact the company that bills you. Court notices in the Titan Solar and Freedom Forever cases told customers to contact their financing company.
Sources
- ABC15 Phoenix: Titan Solar customers 'feel stuck' after bankruptcy filing
- U.S. Bankruptcy Court, D. Ariz.: trustee notice with manufacturer and resource contacts for Titan Solar customers (PDF)
- Solar Accountability company profile (compiled from court records and news)
- Solar Accountability company profile (compiled from court records and news)
- Solar United Neighbors help desk